Promotions, ride discounts, and Lyft credit

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Promotions, ride discounts, and Lyft credit

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Lyft has two types of passenger promotions: ride discounts and Lyft credit. Promotions are claimed using promo codes. Promotions may also be automatically applied to your account. Tap the 'Promos' tab to see promotion details, such as value, expiration, ride limits, and Terms.

Where can I view my promotions and credit?

If you have an active promotion on your account, you can view it in the ‘Promos’ tab of the Lyft app. This menu will show the value of the promotion as well as the expiration date. Follow these steps to get there:

  • Open the Lyft app
  • Tap your profile picture in the top left corner
  • Tap ‘Promos’ in the menu that appears
  • View any active promotions on your account. That's it!

Types of promotions

Lyft has several types of promotions:

  • Percentage discounts reduce your fare by a certain percent. Percentage discounts only apply to the ride fare (base charge, time, distance, and Prime Time), not other amounts associated with the ride (such as tolls, airport fees, the Service Fee, cancellation fees, or damage fees).
  • Fixed discounts remove a set dollar amount from your fare. Fixed discounts apply to ride fare itself and some additional fees, but not tips, cancellation fees, or damage fees.
  • Flat Fares allow you to pay a set amount for rides up to a certain amount (this might look like $5 for a ride up to $10) and then pay for any additional overages

Check the Terms to see specific promotion details. Terms are typically available in the communications you received about the promotion, or in the ‘Promos’ section of the app. Ride discounts are only valid for one ride, and don't roll over from ride to ride. If a ride costs more than the discount amount, the remaining amount will be charged to your default payment method.

How Lyft credit works

Think of Lyft credit as cash in your account. Lyft credit will be automatically applied to eligible rides in the app. Lyft credit may be used over several rides until it expires or is used up. Lyft credit applies to the fare itself and some fees, but not tips, cancellation fees, or damage fees associated with the ride. Credits can either be directly added to your account, added through a link, or typed into the app.

How to add promo codes

Some credits need to be claimed through promo codes, either by clicking on a link or by typing the code into the app. If you have a code to type into the app, follow these steps before your trip:

  • Open the Lyft app
  • Tap your profile picture in the top left corner
  • Tap ‘Promos’ in the menu that appears
  • Tap ‘Enter promo code’ to add your code (remember to check spelling)
  • Tap ‘Apply’ to finish

After you follow these steps, you’ll see if the code is valid for your account. You'll also see the promotion amount, expiration date, and other terms.

Why isn’t my promo code working?

You will see an error message if the promo code isn’t valid. Otherwise, you should see the promo appear.

On the Payment screen after a ride, you'll see any amount taken off your ride charge and the total amount charged to your payment method. If your promotion didn't automatically apply, tap 'Payment method' (displayed above your ride total) to see your available promo options.

Here are the most common reasons a promo code wasn't applied to your ride:

It’s expired: Most codes expire on a certain date. The expiration date and time are specified in the ‘Promos’ tab.

It’s limited to a certain location: Some codes are only valid in specific cities or for rides going to or from an exact location. You won’t be able to apply a credit to unqualified rides.

You’re already using another promotion: You can't use more than one promotion per ride. Tap 'Payment method' on the Payment screen after a ride to switch between promotions.

It's in a different currency: Promos for ride credit can only be used if the promo currency matches the currency where a ride taken. For example, ride credit in US dollars can't be used where rides are charged in Canadian dollars.

It's a business ride: Currently, ride credits can't be used on Business Profile rides because your employer typically reimburses you for these rides.

Signing up for Lyft with a promo code

When you get a text with a sign-up link for Lyft or click a friend's referral link online (on Facebook for example), the promo code is automatically applied to your Lyft account. When you finish creating your account, tap the 'Promos' tab see the promotion details (including whether it's a ride discount or a credit).

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